Frequently asked questions.

Order Delivery

Is My order Confirmed???

  • You will receive a notification by email and SMS on order confirmation. You can contact us at support@womenzcart.com or call us at 0124-4794048 or 8199-981888

 

When You will Ship my order???

  • We normally dispatch all orders within 24-48 Hours. Final delivery time will vary based on the location.

 

When you will deliver my order???

  • Delivery time may vary depending on your location and then ordered items. You can check Estimated time for your pincode on any product page.

 

What will be the delivery charges???

  • Free shipping on all orders above Rs.699. And additional charges of Rs. 50 will be levied on orders below that.

 

How can I track my order???

  • You will receive an email after your order shipped. It contains the tracking number and details of your service provider. You can also track your order by clicking on the option Track order on our website after logging in.

 

How can I order in bulk????

  • You can place an orders in bulk by visiting us at Bulk Orders or you can contact us Via shopforbulk@womenzcart.in or just call us on 124-4794048

 

Can I have my order gift-wrapped???

  • Yes, All products are available for gift-wrapped option. You can choose that option while placing the order. If it skips, Not to worry. You can call us at 0124-4794048 or 8199-981888 and request to Gift-wrapped your order. Extra charges would be applicable for gift to be wrapped.

 

Can it be done that the package will be sent without an invoice/Amount as it is a Gift??

  • Invoices are mandatory due to Government regulations. So unfortunately this can not be done.

 

I have received a damage product, what should I Do???

  • In this case you can initiate a return and inform us at Support@womenzcart.com and we will resolve your issue.

 

RETURN & EXCHANGE

How can I cancel my order???

  • You can cancel your order before your order is shipped, from ‘My Orders’ option on our website. Or you can send a request to support@womenzcart.com or you can call us at 0124-4794080 or 8199-981888. After order has been shipped you can not cancel the order. However you can raised a request to return the product.

 

What is your return policy????

  • You can return product within 10 days from the date of delivery, From ‘My Orders’ section of our website. Or you can send a request to support@womenzcart.com or call at 0124-4794048 or 8199-981888. The return product should be in its original packaging & in the same unused and unwashed condition as received.

 

Where do I send product back????

  • In case of return your product, you need to send the product at below address. And please mention your order number and contact number!
    Address: 358, 2nd Floor, Block-B, Ansal Corporate Plaza, Palam Vihar, Gurgaon-122017

 

What item can I return???

  • You can return all items except inner wear, swim wear, lingerie. Returns for these will be accepted only for damage/defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.

 

When will I receive a replacement???

  • Replacement will be shipped after the original item has been received in the warehouse. The item should be unused and unwashed. The packaging should have the original tags in place. Product should be returned within 10 days from delivery date. Any return item received by us that does not meet the mentioned conditions will not be accepted.

 

Can I choose a different item in exchange???

  • You can exchange your product within 10 days of delivery of product, And receive a replacement of exact product or another product of the same value. If the value of the replacement product exceeds that of previously purchased product, the difference amount will have to be paid in advance.

 

What is your Refund policy???

  • You can choose for refund to the original payment source or to your womenzcart credit , and you can use that amount for purchase on womenzcart in future.

Free Shipping

Only on all orders above Rs 599/- to any destination as per the listed Pin code in the website.

SECURE PAYMENT

Your card details are safe. No info gets stored.

IN BUSINESS DAYS

Open from Monday To Saturday. Time: 9:30 AM – 7:30 PM

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